Goldex Building Materials Trading LLC

At Goldex Building Materials Trading LLC, we aim to ensure customer satisfaction while maintaining fair and transparent business practices. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds are accepted.

Eligibility for Returns

Returns are accepted only under the following conditions:

• Products are damaged, defective, or incorrect at the time of delivery
• Items must be reported within 48 hours of delivery
• Products must be unused, in original condition, and in original packaging
• Original invoice or proof of purchase is required

Non-Returnable Items

The following items are not eligible for return or refund:

• Special-order or customized products
• Clearance or discounted items
• Electrical items once installed or used
• Products damaged due to improper handling, installation, or misuse
• Items returned without original packaging

Return Process

To initiate a return, customers must:

1. Contact us within 48 hours of receiving the product
2. Provide invoice details and clear photos of the issue
3. Wait for return approval from our team
4. Return the product to our warehouse after approval

Unauthorized returns will not be accepted.

Refund Policy

• Approved refunds will be processed after inspection of the returned item
• Refunds will be issued via the original payment method or as store credit, at our discretion
• Processing time may take 7–14 business days
• Delivery charges are non-refundable

Exchange Policy

• Exchanges are subject to product availability
• If the replacement product value differs, the price difference must be settled
• Exchanges follow the same inspection and approval process as returns

Delivery & Shipping Responsibility

• Customers are responsible for return shipping unless the item was delivered damaged or incorrectly
• Goldex Building Materials Trading LLC is not responsible for damages caused during return transit

Order Cancellation

• Orders can be cancelled before dispatch without any charge
• Once the order is dispatched, cancellation is not permitted

Limitation of Liability

Goldex Building Materials Trading LLC shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use the purchased products.

Policy Updates

We reserve the right to modify or update this Refund & Return Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

Contact Information

For return or refund requests, please contact:

Goldex Building Materials Trading LLC
📍 United Arab Emirates
📞 Phone: +971 50 143 9011
📧 Email: goldexbm@gmail.com